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Selective Sync not showing all folders

Re: Selective Sync not showing all folders

Brad A.9
New member | Level 2

I have this problem too. Still no fix other than waiting?

Re: Selective Sync not showing all folders

sj m.
New member | Level 1

I ended up changing the location of my dropbox folder, which was on a non-C drive, and it started working again. 

Re: Selective Sync not showing all folders

cmshinkle
Explorer | Level 3

I have a similar issue... I have several folders (including files) that are syncing correctly.  But, I don't want to sync these folders to my MacBook Pro for space reasons.  However, the folders are not showing up in the Selective Sync settings so I can't uncheck them...  

 

Suggestions?

 

Thanks,

 

--Chris

Re: Selective Sync not showing all folders

martinlofqvist
Explorer | Level 4

Just for the head count: I'm having the exact same problem here. 

BOTH on my personal and on my (kinda new) Business accounts.

 

Someone from Dropbox really need to comment on this and show that they are taking this serious – not just "have you tried rebooting?"

 

Re: Selective Sync not showing all folders

fcastagnotto
New member | Level 2
Hi guys!

I have the same problem on my PCs (I use Dropbox on various type of PCs, mainly on Linux).
Based on a previous message, I waited for a couple of minutes (or maybe 5) in front of the window "Selective Sync" and then all the folders have appered!!!

It shoud be just a long time for loading all the folder tree from the Dropbox account. If there is any developer from Dropbox here, I suggest a simple loading bar in that view to be sure that all the folders are loaded, before thinking about a issue.

Re: Selective Sync not showing all folders

martinlofqvist
Explorer | Level 4
Yes, a simple loading bar would be a great start...


I recently got this answer via e-mail from the support:
"We are working to make this process more seamless for our users. I do not beleive the characters will cause this however. The issue is associated with the number of folders and the files and the type of folder structure you have online. If there are very deep folder paths, with many levels of folders, this can cause the pane to load slower"

Re: Selective Sync not showing all folders

peterc
New member | Level 2

So this appears to be because the folder list displays and then continues to load more folders but has very little feedback. I thought this was a problem and then i noticed in tiny font on the top of the window it said "Loading more folders..." I waited 10m and eventually my folders showed up.

Re: Selective Sync not showing all folders

Shortbull
New member | Level 2

Same problem here for over a year now. Everytime I use these settings, it needs to reload the entire folderstructure for about 30 minutes. Please fix this.

Re: Selective Sync not showing all folders

rodpaul
Explorer | Level 3
Same problem. The folder I need to sync is several levels down as required by the app I am using. How can I navigate to the desired fiolder?

Re: Selective Sync not showing all folders

DCarlisle
New member | Level 2

I changed the Proxies setting to NO PROXY, and the folder list instantly populated.

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Top contributors to this post

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    sj m. New member | Level 1
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    Brad A.9 New member | Level 2
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    Daniel M.68 New member | Level 1
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    Brian J.28 New member | Level 1
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