Shared folder does not sync to PC

[michi_ad]

Hi everyone

I'm working freelance for another firm. They shared their project folder with me and I can access it via dropbox in my browser. My problem ist that it doesn't sync to my desktop dropbox folder. I tried re-installing, editing the selective sync options as well as checking my kaspersky firewall & antivirus settings. Nothing has helped so far.

My employer is working with an upgraded/ paid dropbox plan. I've only got the free version. The shared folder is only 1 gb in size and my personal dropbox is empty so space should not be a problem.

My employer is working with Mac, I'm using windows 10.

Does anyone have an idea what the problem could be and more importantly how I could solve it?

Thanks in advance!!!

[Rich · Accepted solution]

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@michi_ad wrote:

They shared their project folder with me and I can access it via dropbox in my browser. My problem ist that it doesn't sync to my desktop dropbox folder.

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Make sure the folder doesn't have any characters in the name that would be incompatible with your operating system. If it does, rename the folder.

• https://help.dropbox.com/organize/file-names