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Yvette281's avatar
Yvette281
New member | Level 2
3 years ago
Solved

synchronising shared folder does not work

I work in a shared folder which is fine online. Synchronising this folder to my laptop doesn't work, despite the selective synchronisation settings. How to solve?

desktop
Share
Shared Folders
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Welcome aboard our Community, Yvette281!

     

    Does the name of the shared folder you’re unable to sync locally contain any of the characters listed here? Please have a look, and let me know what you find. 

     

    Keep me updated.

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Welcome aboard our Community, Yvette281!

     

    Does the name of the shared folder you’re unable to sync locally contain any of the characters listed here? Please have a look, and let me know what you find. 

     

    Keep me updated.

  • Yvette281's avatar
    Yvette281
    New member | Level 2
    3 years ago

    Thank you Nancy, this solved my problem! There was a | in de folder name. After removing this the folder now appears in my navigator on my laptop

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that worked! 

     

    If you need something else, I’ll be around the Community.

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