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Sign-in Failed. Sorry, an unexpected error occurred. Please try again later. [iOS 11, iPad Air]

Sign-in Failed. Sorry, an unexpected error occurred. Please try again later. [iOS 11, iPad Air]

nle
New member | Level 2
Go to solution

Setting up a clean install of iOS 11.03 on an iPad Air.

 

I'm trying to sign-in to Dropbox, with two-factor authentication.

  1. I enter my username and password Get the SMS with the 6 digit code. Enter 
  2. Get the SMS with the 6 digit code. Enter 
  3. Enter the code, and get the error message: "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
  4. I get an e-mail from Dropbox confirming a new login from an iPad, and wanting me to confirm it is me.

 

I have tried 8 times, rebooted iPad, uninstalled/reinstalled Dropbox. No luck.

 

It's really annoying since I need Dropbox to get into my 1Password account, to set up a bunch of other accounts. 

1 Accepted Solution

Accepted Solutions

Mike A.26
New member | Level 2
Go to solution
Maybe this was a temporary glitch? I just tried again and am now logged in.

View solution in original post

4 Replies 4

Mike A.26
New member | Level 2
Go to solution
I'm seeing a similar issue on a fresh iPhone, iOS 11.

- I'm using Google Authenticator for the 2-factor authentication codes.
- Login fails with "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
- I don't get any emails from Dropbox about new logins.

Mike A.26
New member | Level 2
Go to solution
Maybe this was a temporary glitch? I just tried again and am now logged in.

nle
New member | Level 2
Go to solution

Just tried, and it worked here also. So yes, probably a temporary glitch.

Mark
Super User II
Go to solution
Dropbox has been having service impacting issues today.

All, however, have now been resolved: https://twitter.com/DropboxSupport/status/919191619445784579

Just to try and keep things tidy (and so in future others dont use this thread) I'm going to close it. If you need any more help in the future please do start a new one though!

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    nle New member | Level 2
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    Mike A.26 New member | Level 2
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