Create, upload, and share
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I read everything about the pics that I uploaded to the Dropbox cloud from my PC and be able to see them using the Dropbox app I downloaded to my Android, but can't get anywhere. Does this sentence make sense?
Yes, I have access to my pc. That's as far as I can get. Wish you'd fly over and fix it in about 5 minutes. I'd take you out for sushi. (I'd have to sell my car to do it).
Hi @Marshal mellow, if I could fly over there and fix it, I'd be happy to, with or without sushi.
However, I can only guide you from here. You mentioned, that you only see some of the files, not all of them: can you clarify where it is that you're looking?
Are you looking on the web, mobile app or desktop app?
As for the re-install of the app, all you'd need to do is click here: https://www.dropbox.com/downloading, download and install our desktop app. Once that's done, let me know the app's syncing status.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Before we go much further I saw something while I was fooling around with it on my PC. (I'm using the app). I'm out of space on Dropbox. Could that be what's causing all my troubles?
Now I'm really in trouble. Now on my phone Dropbox wants me to pay 1600 yen a month which I certainly can't do. I'm stuck at that screen. I don't understand this cloud thing at all. I thought that all of my photos were out there floating in space and all I had to do was connect with the cloud and I could see them. They're not on my hard disc taking up space, right?
Sorry about all this.
Hey @Marshal mellow, when you download our app locally to the device, it takes up some of your hard drive.
If your Dropbox quota is reached, and you don't have enough space, then any changes, and additions you make in the Dropbox folder on your device, won't sync online, and therefore to any other devices such as your mobile app.
Therefore, if you add content in your Dropbox folder on your computer, but can't see them on your mobile, this could be the case.
Provided this is what's happening, you'd either need to upgrade, or make some space in the account, in order for the new files to be uploaded.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Awesome @Marshal mellow!
If you need anything else let me know, I'll be one post away! 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Marshal mellow, this would mean that you were logged into another Dropbox account, since you can't have two usernames under the same email on the Community.
This means you have another email address which has a Dropbox account on it. Try logging into the site with your current email to see the files, and then logout and try to login with another email address you use. If need be, you can reset the password for that account.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!