Syncing PC with Android? Please help. Don't know what I'm doing.

[Marshal mellow]

I read everything about the pics that I uploaded to the Dropbox cloud from my PC and be able to see them using the Dropbox app I downloaded to my Android, but can't get anywhere. Does this sentence make sense?

[Marshal mellow]

Yes, I have access to my pc. That's as far as I can get. Wish you'd fly over and fix it in about 5 minutes. I'd take you out for sushi. (I'd have to sell my car to do it).

[Megan]

Hi @Marshal mellow, if I could fly over there and fix it, I'd be happy to, with or without sushi.

However, I can only guide you from here. You mentioned, that you only see some of the files, not all of them: can you clarify where it is that you're looking? 

Are you looking on the web, mobile app or desktop app? 

As for the re-install of the app, all you'd need to do is click here: https://www.dropbox.com/downloading, download and install our desktop app. Once that's done, let me know the app's syncing status. 

[Marshal mellow]

Hi Megan,

Before we go much further I saw something while I was fooling around with it on my PC. (I'm using the app). I'm out of space on Dropbox. Could that be what's causing all my troubles?

Now I'm really in trouble. Now on my phone Dropbox wants me to pay 1600 yen a month which I certainly can't do. I'm stuck at that screen. I don't understand this cloud thing at all. I thought that all of my photos were out there floating in space and all I had to do was connect with the cloud and I could see them. They're not on my hard disc taking up space, right?

Sorry about all this.

[Megan]

Hey @Marshal mellow, when you download our app locally to the device, it takes up some of your hard drive. 

If your Dropbox quota is reached, and you don't have enough space, then any changes, and additions you make in the Dropbox folder on your device, won't sync online, and therefore to any other devices such as your mobile app.

Therefore, if you add content in your Dropbox folder on your computer, but can't see them on your mobile, this could be the case. 

Provided this is what's happening, you'd either need to upgrade, or make some space in the account, in order for the new files to be uploaded. 

[Marshal mellow]

Megan,
Thank you so much. First, I will get rid of some of the kids nonsense I saved. Second, I have no idea how but I'm able to see everything I saved on my phone now. Thank you!

[Megan]

Awesome @Marshal mellow! 

If you need anything else let me know, I'll be one post away! 😎

[Marshal mellow]

I do. This whole thing is bizarre. I was looking at my pictures and then went somewhere else on the web. I went back to Dropbox and after trying everything there is to click on the site I absolutely cannot find them again. I want to cry. There was one place where there's a camera and it says to hold it up to your pc and wait. Since I didn't have my pc with me I fooled around a little more. Then I couldn't even find the camera thing again. This is just too frustrating 😞. I think I'll give up. At least for a while but thank you very much for putting up with me 😊

[Marshal mellow]

Wait! I don't know how to explain this but you know how when you look at things on the web the pages stay on your phone unless you delete them? You know what I mean. History I guess. I looked and there they were! This thing is messing with me. 😭

[Marshal mellow]

Oh. One more thing just to make this more confusing. Early on when we started all this I saw that one time I was "Marshall Mellow" and another time I was "Tofu". It was years ago that I set this up so I don't remember what I wrote but I have used both names in my web career. Also, I saw that although I am told I am almost out of space when I'm using my computer it said that I had only used something like 20 percent when I was able to get in on my phone. I hope this isn't painful for you 😐

[Jay]

Hi @Marshal mellow, this would mean that you were logged into another Dropbox account, since you can't have two usernames under the same email on the Community.

This means you have another email address which has a Dropbox account on it. Try logging into the site with your current email to see the files, and then logout and try to login with another email address you use. If need be, you can reset the password for that account.