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The share Link in word does not open

The share Link in word does not open

Peterforest
New member | Level 2
Go to solution

Share link in word not opening

 

I have the share folder link and after inserting the hyperlink into a  word document, I find that the link does not open the folder

I get the error message:

"Unable to open https://www.dropbox.com/sh/.........dl=0 Cannot download the information you requested"

The share link works from an email but not a word document.

Can anyone assist please

Peter

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution
Hey there @Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if this happens for all of your shared links or only this specific one? 

Also, what version of MS Word are you using when you notice this? 

Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

In any case, please keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution
Hey there @Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if this happens for all of your shared links or only this specific one? 

Also, what version of MS Word are you using when you notice this? 

Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

In any case, please keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Peterforest
New member | Level 2
Go to solution

We use office 2013 here at work

It looks like the problem is only on our work computers, so I will have to contact our It dept.

thanks for your help

mush appreciated

P

Walter
Dropbox Staff
Go to solution
No worries, Peter; that's what we're here for after all!

See you around the Community and keep me posted with any updates that may come along your way. 

Cheers!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Albertosaurus
New member | Level 2
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I think I can explain this. Please see my reply to another similar post > https://www.dropboxforum.com/t5/Dropbox-files-folders/Excel-Hyperlinks-to-Dropbox-URL-are-no-longer-...

Michelle L
New member | Level 2
Go to solution

I have the same issue.  I am using word 2016 and can open links from drop box in an e-mail but can't open them in word.  You mentioned that word might not be able to parse it properly.

 

Do you know how to fix this problem as I need to be able to hyperlink the drop box documents into my word document.


Thank you.

Jay
Dropbox Staff
Go to solution

Hi @Michelle L, if the Dropbox link works normally in the browser, but can't be opened via Word, then it would be an issue with Word directly, and there isn't anything we can recommend directly. 

 

You can try contacting Microsoft support for further assistance on this matter. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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