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Vibhavan Sompura's avatar
Vibhavan Sompura
Explorer | Level 3
1 year ago

Unable to access the shared folders

Hi Team, One of my client has added me and invited me for her family plan of dropbox. She has uploaded folders on the dropbox but I cannot see such folders. Can you please assist me how I can see ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there Vibhavan Sompura - sorry to hear about this.

 

Can you please clarify what plan you're on at the moment, and if you see the shared folders in your sharing tab?

 

Let us know more and we'll take it from there.

  • Vibhavan Sompura's avatar
    Vibhavan Sompura
    Explorer | Level 3
    1 year ago

    Hi Walter,

    My current plan is dropbox basic but my clien's plan is using family plan and she has added me into it. Also, I can not see the shared folder as well.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Did she use the correct email address Vibhavan Sompura? Can she see your account as a member of her family account on her end, or as a member of the shared folder? 

      • Vibhavan Sompura's avatar
        Vibhavan Sompura
        Explorer | Level 3
        1 year ago

        Yes, she is using the correct e-mail address and she is adding me as a member of her family account

         

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