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Unable to fix sync issue

Unable to fix sync issue

neillan6
Explorer | Level 4
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I have 6 sync issues, but not being able to fix. If I clicked 'go to file', it will take me the default document folder in windows 11, not being able to identify these files.  These 6 sync issues are always there.QQ图片20230302211511.png

 

 

 

 

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Can you download them from the website, then delete them from their location and then drag and drop them to their location through the Dropbox folder, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Hannah
Dropbox Staff
Go to solution

Hey @neillan6, thanks for reaching out to us today.

 

If you search your entire Dropbox folder, are you able to locate these files?

 

And if so, can you please move them out of the Dropbox folder and back in, to see if that helps?

 

If you can't find them in the Dropbox folder, are you able to find them in your account online?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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neillan6
Explorer | Level 4
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I located them online, not in local folder. What should I do next?

Hannah
Dropbox Staff
Go to solution

Can you download them from the website, then delete them from their location and then drag and drop them to their location through the Dropbox folder, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

neillan6
Explorer | Level 4
Go to solution
It worked 🙂
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    neillan6 Explorer | Level 4
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    Hannah Dropbox Staff
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