Unable to restore backup to tablet

writetoness

Hi. When I've created a backup on my PC and then try to restore same backup to tablet, I keep getting an error message "There is something wrong with the backup file". I've updated Dropbox on both the PC and Tablet and same error message appears.

Mark

It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored.

It may be worth asking support for help: www.dropbox.com/support

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View solution in original post

Mark

You wont be able to restore to a tablet as there is no 'folder structure' on tablets. You can only restore to computers.

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writetoness

Hi Mark. Thank you for your reply. Previously I used to create a backup on my computer and save to Dropbox, then restore from Dropbox App on my tablet. It used to work perfectly until recently using the same procedure.

Mark

It probably shouldnt have worked as that isnt how Backup is intended to work. It is designed to restore to a working computer with the same folder structure as before. It sounds like you may have been working via a bug now restored.

It may be worth asking support for help: www.dropbox.com/support

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Unable to restore backup to tablet

Unable to restore backup to tablet

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