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Unable to stop popup asking me to back up thumb drives

Unable to stop popup asking me to back up thumb drives

busyinla
New member | Level 2
Go to solution

Whenever I plug in a USB thumb drive to my PC, Dropbox asks me if I want to back it up. I NEVER want to back it up.  The instructions I found said to go to my settings and select the BACKUP tab, which I so far have been unable to find.  The Settings tabs consist of General, Plan, Security, Notifications (which does not include this option), Connected Apps, Default Apps, and Branding. I am a Dropbox Basic customer and have been using Dropbox for many years, and I did not start having this problem until recently.  I have spent hours trying to solve this myself and I finally gave up. Please help!

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution
Hey @busyinla, welcome to the Dropbox Community.

The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

You'll find the preferences after clicking on the Dropbox icon in your system tray.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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11 Replies 11

Hannah
Dropbox Staff
Go to solution
Hey @busyinla, welcome to the Dropbox Community.

The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

You'll find the preferences after clicking on the Dropbox icon in your system tray.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

busyinla
New member | Level 2
Go to solution

Thank you! I didn't realize that there were settings there as well as the online one.  Seems to have solved the issue!

RamiGraFX
New member | Level 2
Go to solution

Hi, I have the same problem. Click with the left or right button and get the same response. Get a list of recent backups, but no preferences to be found.All there is to be seen are 2 tabs    sync and backups and  activity,  plus 5 icons across the top. NO PREFERENCES IN VIEW

Hannah
Dropbox Staff
Go to solution

Hey @RamiGraFX, once you click on the Dropbox icon, you'll need to click on your initials/profile pic to see the 'preferences' option.

 

Let me know if that's not what you see on your end!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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philipjhunt
Explorer | Level 4
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When I go to Manage Backups I just get the option to start a backup, not to stop the prompts. I just want to stop Dropbox from asking me if I want to backup the USB drive EVERY time I plug one in. Screenshot 2023-05-15 094853.png

Jay
Dropbox Staff
Go to solution

Hi @philipjhunt, in the Preferences in the Dropbox desktop application, on the Backups tab, there should be a checkbox for external drive backups. This is before you click the option to manage backups.

 

Is the checkbox ticked or empty?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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philipjhunt
Explorer | Level 4
Go to solution

It's not ticked now. Thanks. Too easy when you know how.

SteveRMann
Explorer | Level 3
Go to solution

You said: " there should be a checkbox for external drive backups"

 

And a few weeks later it's checked again.

 

THIS SHOULD BE AN OPT-IN option. Not opt out.  Especially when a few weeks later, it gets turned on again all by itself.

 

I NEVER, EVER, FOR ANY DEVICE, AT ANY TIME want to see this prompt again.

What part of NEVER, and FOR ANY DEVICE don't you get?

 

BenDBX
Community Manager
Go to solution

Hi @SteveRMann,

 

Your settings should stay the same unless you sign out and sign back in. Signing out and back in resets your settings in Desktop preferences. You should be able to prevent your backup preferences from resetting by staying signed in.

 

If this isn't the case, and you're staying signed in but seeing your Desktop preferences reset, let me know and I will pass that information onto the appropriate team for a deeper look.

 

Regards,

Ben

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