Unprofessional Support, and an escalated ticket that holds me back from working.

I get you need the specialized team, but when that specialized team will not get back to me in a timely manner when it is directly affecting my business, that is a MAJOR problem.

Simply put, I can't depend on Dropbox to care when it matters. You've already proven that last month with the billing fiasco where your support INSISTED that what was actually happening couldn't possibly happen. Your tier 1 support is terrible.

Today has gone straight into the toilet anyway so I am waiting for it to finish indexing because I can't get a straight answer from anybody about whether my altered files which have not been uploaded to Dropbox will be deleted if I reinstall Dropbox and turn off the folders using selective sync. Furthermore, I still don't have an answer as to whether my client's files would be deleted out of their Dropbox if I uninstall Dropbox, relink my computer, and delete the local folder so I actually have hard drive space again to get anything accomplished.

I'm faced with an unacceptable situation either way. Either I lose my files or my client loses theirs... or not. So far nobody will get back to me on my questions to confirm either way. 

So it is still indexing. It's now down to 1.112 million files from 2.1 million, and I still sit here twiddling my thumbs. Fortunately my clients are understanding. But I am not.