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Re: Uploading photos in HEIC makes them appear out of order in the photos section

Uploading photos in HEIC makes them appear out of order in the photos section

Faabbbbio
New member | Level 2

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on the date they were added to dropbox. This is not true for jpg photos, but i would like to keep them as HEIC.

How could i fix this?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

 

As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff

Hi @Faabbbbio, thanks for bringing this to our attention.

 

Could you clarify how you're uploading these images? Which device and app are you using?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Faabbbbio
New member | Level 2

Hi, I am uploading pictures with my iPhone (13, with the latest firmware), manually by using the share feature and then selecting the Dropbox app.

Jay
Dropbox Staff

Are the JPG images being uploaded using the camera upload feature, or by manually uploading them using the same method you provided?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Faabbbbio
New member | Level 2

I never use the camera upload, I always upload my photos manually, regardless of the format. In this case i was able to upload them as a JPG by copy-pasting them in the files app opened in the relevant dropbox folder

Jay
Dropbox Staff

In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

 

As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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