cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vertical videos in BT.2020 "Missing media"

Vertical videos in BT.2020 "Missing media"

Maarten S.6
Helpful | Level 5

Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media"

Any idea wether this has something to do with its portrait oriented (1080x1920) size?

4 Replies 4

Emmet
Community Manager

Hi @Maarten S.6

 

Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this. 

 

Regards,

 

Emmet

Maarten S.6
Helpful | Level 5

Hi Emmet,

 

many thanks for your reply.
I haven't tried it again until you guys might come back with a solution, so thank you for that.

Will try it tomorrow.

 

Best regards,
Maarten
--

 

 

andyseiler
New member | Level 2

I am also having the same issue. 

Screenshot 2023-04-24 at 12.08.46 PM.png

Walter
Dropbox Staff

Hi there @andyseiler, sorry for the tardy response; are you still having issues with this?

 

If so, we can reach out via email to investigate a bit further if you like. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    andyseiler New member | Level 2
  • User avatar
    Maarten S.6 Helpful | Level 5
  • User avatar
    Emmet Community Manager
What do Dropbox user levels mean?