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Videos not uploading

Videos not uploading

kevin f.1
New member | Level 2
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I went away for a week.  Came back all my photos uploaded into the Camera Upload folder as normal but none of my videos have uploaded at all.

 

Any idea why?

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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No worries, glad to hear that this helped. Let me know if you need any further assistance.

 

 

 

Enjoy the remainder of your week!

 

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Jay
Dropbox Staff
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Hi @kevin f.1, thanks for posting today!

 

I'm sorry to hear about this. Could you check if the mobile app is enabled for video uploads in the settings?

 

Could you attach a screenshot showing the camera upload settings on your device?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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kevin f.1
New member | Level 2
Go to solution

thank you.  I went to the Dropbox app on the phone and camera uploads and the video uploads were turned off. 

 

No idea how that happened as it did upload videos before i went away.

 

 

Jay
Dropbox Staff
Go to solution

No worries, glad to hear that this helped. Let me know if you need any further assistance.

 

 

 

Enjoy the remainder of your week!

 

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    kevin f.1 New member | Level 2
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