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Jbizzle's avatar
Jbizzle
New member | Level 2
1 year ago

Why are file extensions becoming capitalized when being uploaded to Dropbox?

Hello,   We are having an issue with certain files. We store .txt files, but when they are uploaded into dropbox, they are changed to .TXT files. and when we attempt to change it back it jsut rev...
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Jbizzle's avatar
Jbizzle
New member | Level 2
1 year ago

If they are the same file, then why is it when we try to upload that .TXT file to OpenAI, it's unsupported but when it's a .txt file it is supported. We tried renaming them. We went in and manually changed the file name to a .txt file and that did nothing.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Jbizzle, thanks for messaging the Community.

 

Are you uncertain that the reason the files are being rejected is due to the file extension, or is it doing else related to the file itself?

 

Are you uploading files to the Dropbox site directly, or by moving files into the Dropbox folder on your computer?

 

This will help me to assist further!

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