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Why is my transfer is expiring?

Why is my transfer is expiring?

Regc
Helpful | Level 6
Go to solution

I just received an email that my transfer is expiring and my document will be deleted.  Why is this happening?  I am not even close to the storage limit of 2GB on my free account.  If I cannot keep documents on my account, then Dropbox is of no use to me.  Am I missing something?

 

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
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Hi @Regc, happy Monday! 

 

Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here

 

As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Megan
Dropbox Staff
Go to solution

Hi @Regc, happy Monday! 

 

Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here

 

As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Regc
Helpful | Level 6
Go to solution

Thanks Megan.  That clears things up for me.

 

One more question:  If I copy the link and paste it in a text or email, does that also expire?

Jay
Dropbox Staff
Go to solution

Hi @Regc, the link expiry is from the site, not if you use it via email, so the copying and pasting it into an email won't extend the expiry date.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Regc
Helpful | Level 6
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Thanks Jay

Regc
Helpful | Level 6
Go to solution

If they haven’t read my document in a month, they are probably not going to read it.🧐🥴😂

jdannixon
New member | Level 2

I'm still confused.  I uploaded a pdf to my Dropbox account in order to be able to view it away from my home. Your email makes it sound like I used your transfer function, which I've never noticed before. If you're not going to delete Megan's file(s) what is the purpose of this email.  Sorry, I'm confused.

Megan
Dropbox Staff

Hey @jdannixon, I hope you're doing well!

 

I'm not entirely sure about the situation here, but I'll do my best to figure everything out. 

 

You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to. 

 

If you have any screenshots, feel free to send them over, in order for me to have a visual.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    jdannixon New member | Level 2
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    Regc Helpful | Level 6
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    Jay Dropbox Staff
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