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Why won't my files upload?

Why won't my files upload?

Bill O.4
Explorer | Level 3
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Wondering why, without having made any changes to my computer or wifi connection, my files won't upload?

1 Accepted Solution

Accepted Solutions

310EI
Super User
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Hello, Bill & LorenzO...

 

How much storage space does it show when you look here (eg: 575 MB of 2 GB used)?

 

Downloading files will always be faster than initially uploading large amounts of folders/files to your Dropbox account. That's because our Internet Service Provider's upload speeds are always much slower than download speeds.

 

Example: We have 15 MB download but only 512 Kbps upload which makes uploading 25 GB folders horrendously slow (our upload speed is 1/30th of our download speed).

 

If you're currently using the web interface to upload your files (20 GB maximum) then I'd recommend installing Dropbox's Desktop Client (allows files larger than 20 GB and it will be faster).



RELATED HELP CENTER ARTICLES:


THINGS TO TRY WHEN UPLOADING LARGE FILES:

  1. Connect your computer with an Ethernet cable vs WiFi connection (helps, but it's minimal).
  2. If you're connecting your computer through a WiFi connection, then shut off WiFi to your other devices (eg: phones, tablets, Roku and other computers).
  3. Don't upload files from multiple devices at the same time.
  4. Don't use your internet connection for anything else while uploading (eg: surfing, VOIP calls, Skype, Roku streaming, etc).

 

View solution in original post

4 Replies 4

Mark
Super User II
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What does Dropbox say if you mouse over its icon on your status bar?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Bill O.4
Explorer | Level 3
Go to solution

Suggestion that there were too many files on our account.  However, other computers are able to upload excel files.  Also, I can upload files other than excel.  

Lorenz0
New member | Level 2
Go to solution

Since two weeks, file upload from browser (desktop) isn't working at all,

always error.

Dropbox Pro account, Win 7, Explorer and Chrome, normal and incognito mode.

Please help

310EI
Super User
Go to solution

Hello, Bill & LorenzO...

 

How much storage space does it show when you look here (eg: 575 MB of 2 GB used)?

 

Downloading files will always be faster than initially uploading large amounts of folders/files to your Dropbox account. That's because our Internet Service Provider's upload speeds are always much slower than download speeds.

 

Example: We have 15 MB download but only 512 Kbps upload which makes uploading 25 GB folders horrendously slow (our upload speed is 1/30th of our download speed).

 

If you're currently using the web interface to upload your files (20 GB maximum) then I'd recommend installing Dropbox's Desktop Client (allows files larger than 20 GB and it will be faster).



RELATED HELP CENTER ARTICLES:


THINGS TO TRY WHEN UPLOADING LARGE FILES:

  1. Connect your computer with an Ethernet cable vs WiFi connection (helps, but it's minimal).
  2. If you're connecting your computer through a WiFi connection, then shut off WiFi to your other devices (eg: phones, tablets, Roku and other computers).
  3. Don't upload files from multiple devices at the same time.
  4. Don't use your internet connection for anything else while uploading (eg: surfing, VOIP calls, Skype, Roku streaming, etc).

 

Need more support?
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Top contributors to this post

  • User avatar
    310EI Super User
  • User avatar
    Lorenz0 New member | Level 2
  • User avatar
    Bill O.4 Explorer | Level 3
  • User avatar
    Mark Super User II
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