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app doesn't show all of my folders that are visible on the website

app doesn't show all of my folders that are visible on the website

Fermier
Explorer | Level 3
Go to solution

I have the dropbox app on my other computer, and it works great.  When I added the app to my second PC, only a few of the total amount of files were visible.  Is there a way to tell the app to add more of the folders that I already have in my dropbox account?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

You can change your selective sync settings through the app's preferences under the Sync tab @Fermier 

 

Let me know if that helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hi there @Fermier, thanks for posting on our Community and happy Monday!
 

Could you let us know the app's exact status and version on your second computer as shown in your menu bar/system tray at the moment? Is it 'up to date' or still syncing?

 

If it's up to date, could it be that you selectively un-synced some folders from your second computer or that their names contain an incompatible character perhaps?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Fermier
Explorer | Level 3
Go to solution

I think you're right and that I might have selectively un-synced some folders from my second computer.

How can I re-sync them?

Walter
Dropbox Staff
Go to solution

You can change your selective sync settings through the app's preferences under the Sync tab @Fermier 

 

Let me know if that helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Fermier
Explorer | Level 3
Go to solution

Just one question.  Where is the sync tab?

Hannah
Dropbox Staff
Go to solution

Hey @Fermier, you can find the sync tab, by going through the Dropbox preferences, which you can find by following the steps here:

 

https://help.dropbox.com/account-settings/view-preferences 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Hannah Dropbox Staff
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    Fermier Explorer | Level 3
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    Walter Dropbox Staff
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