Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
As an alternative, since DB is not resolving this issue, I suggest that you zip your files using WinRAR or WinZip before uploading it to any cloud storage (like Google Drive, etc.) as backup. This will somehow give you security on file quality. I hope this helps.
The idea of compressing or encrypting the files is useful. The downside is it does break workflow and certainly can't be used with something automated like Dropbox's photo uploader.
I just saw this post, and I can confirm to all that dropbox DOES NOT MODIFY photos.
The dropbox app on pc/mac doesnt even know what a photo is!
It syncs FILES it doesnt change your word document fonts, it doesnt change the format of the cells on your spreadsheet, it doesnt remove records from your database file, and it doesnt reimage your .jpg files (or any others)
The dropbox app simply sees files and uploads and syncs them.
It doesnt care what type of file it is,
FYI: dropbox does now additionally add a ads metadata to all files in the dropbox folder, but this is an alternative data stream and does not relate to the original data stream of the file.
That is 100% not the case with the mobile photo uploader, which I have spent some time studying.
There are files available on github if you want to study them yourself.
Tim : I just went to your test data, and i didnt find it very helpful,
the AFC.JPG is Image Size : 3264x2448
the dropbox.jpg is Image Size : 2448x3264
So between one and two its been rotated?
I also just uploaded some pics via my phone then compared them to the orginals and they are not different. I even did one on its side where the picture shows upright. Same result same file,
Mine is the android app tho so maybe a difference?
The work flow I have as testing was:
Photos can be the same resolution but a different quality, note the reduction in size in the Dropbox image from 2.8MB to 1.79MB with a loss of quality.
My issue is one of honesty as I explained in the post about this. I understand and accept that cloud services need to compress files but they also need to be clear about this.
@Tim thank you for your tests. I'm wondering, should we take this up on Reddit? Maybe we can get more traction there since Dropbox, inc doesn't want to chime in.
Maybe we "the people" will have more info on there.
I just double checked with one of our engineers and we don't compress photos at all. There might be something else changing the resolution during the upload time. If you want, please write us on www.dropbox.com/support with detailed description of your original file and how you see it on Dropbox, including the methods you're using to upload them, so our team can investigate it further.
Please do not disclose any personal information on the forum.
Community Manager @ Dropbox
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thanks for looking at this, could you check with your engineering team about the Camera Upload feature please. This is the feature that I have done detailed testing on and which is changing the file size and hash as well as adding the unique ID.
If your engineer could look at the write up that I did and explain the changes that would be great.
I've just compare photos i've uploaded with Camera Upload and same photos I've pulled out from iPhone with iExplorer. For comparing I used dupeGuru with content binary compare.
About 300 of 560 photos was changed.
P.S.: no advertising here.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!