cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn more about how to use Selective Sync? Check it out here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: "Send a copy" is not showing in menu

"Send a copy" is not showing in menu

michel Salloum
Explorer | Level 4

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:

michelSalloum_0-1695627611628.png

 

28 Replies 28

Walter
Dropbox Staff

Hey @michel Salloum, thanks for flagging this with us.

 

Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

 

Thanks a bunch!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

michel Salloum
Explorer | Level 4

Thank you for the reply,

am running Windows 10 pro build: 19045.3448

Dropbox app version 183.4.7058 .

Claudia Leal
Explorer | Level 4

I am also missing the Send a copy feature when selecting multiple pdfs at once. I use this feature daily for work. I re-installed Dropbox to the latest version on my windows 10 PC and the feature is still missing. It only shows up if I right click on a dropbox folder but not when selecting multiple pdfs at once like it used to.

Megan
Dropbox Staff

Hey all! 

 

If you're facing the same issue, can I open a ticket on my end for you, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

David L.160
Explorer | Level 3

I'm having the same issue. I see it on some items but not others. I'm trying to send a WAV file to a client.

Nancy
Dropbox Staff

Hey @David L.160! Do you mind clarifying the OS version of the device on which you're having this issue? 

 

Also, what's your app version?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

David L.160
Explorer | Level 3

I'm on Win 10 Pro build 19044.3086.

Dropbox v183.4.7058.

 

'Send a copy' is something I use almost every day. I rebooted, hoping it would come back but that didn't help.

 

If I right-click an empty area within the folder, I see a "Send with Dropbox Transfer" and it wants to send the entire folder but if I right-click the file itself, there are no Dropbox context menu items at all.

Nancy
Dropbox Staff

@David L.160, can we log a ticket for you then, and look into this internally?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

David L.160
Explorer | Level 3

Yes. For the record, it works fine on my MacBook.

Need more support?