cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"That didn't work for some reason" when viewing a shared link

"That didn't work for some reason" when viewing a shared link

Kvothe_The_Bloodless
Helpful | Level 5

I keep getting "That didn't work for some reason

If it's a fluke, it might work if you refresh the page. You can also ask us for help." when opening a link that was shared with me. I already asked for a new link to be sent it just gives the same result. 
1 Accepted Solution

Accepted Solutions

Kvothe_The_Bloodless
Helpful | Level 5

So the issue was that I didn't have enough space for the shared folder. Would have been nice if Dropbox had just told me that.

View solution in original post

3 Replies 3

Jay
Dropbox Staff

Hi @Kvothe_The_Bloodless, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kvothe_The_Bloodless
Helpful | Level 5

So the issue was that I didn't have enough space for the shared folder. Would have been nice if Dropbox had just told me that.

Megan
Dropbox Staff

Glad to know everything is back on track @Kvothe_The_Bloodless!

 

Have a lovely weekend ahead,enjoy! 🤓


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Kvothe_The_Bloodless Helpful | Level 5
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?