sending dropbox attachment on iphone

[Matthew G.11]

Hi there

on my iphone 13 pro when i send an email i double click on email message and then click attach file but then when i click on dropbox on locations nothing happens. This hasnt happened before and not sure why it is now.

Any help appreciated.

thanks

Matt

[Jay]

Hi @Matthew G.11, thanks for bringing this to our attention.

Could you try temporarily disabling the Dropbox from the Locations, rebooting the device, re-enabling it and see if you can access it again?

Are you using cellular data or a WiFi network to access the internet?

This will help me to assist further!

[Matthew G.11]

Hi
I disabled and enabled ie pressed button so went off green and then repressed so went green but still no luck. Is that what you mean?
Happens on Wi-Fi and data
Kind regards
Matt

[Hannah]

Sorry to jump in here, @Matthew G.11.

Are you using the Email app on your iPhone, or a specific email app, like Gmail, etc. to send your emails?

[Matthew G.11]

I have email on my iPhone ie hotmail / my work 365 and am composing emails and can’t seem to attach anything from Dropbox .
Kind regards
Matt

[Jay]

Is there a specific app you're using? Is it the Apple Mail app, the Microsoft Outlook app, or another app when accessing your inbox?

[Matthew G.11]

Hi there

Im not using an app, i have email on my iphone and when i create email and double tap and then click attach file it wont let me know attach a dropbox document.

regards

Matt

[Jay]

Okay, how are you accessing your email then on your phone if you're not using an app? Is it through a browser, or does an app load up showing you your inbox?