turkish character problem

[Volkan S.]

if you have some of the turkish characters (like capital i in Turkish, which is İ) in your file name, dropbox do not synchronize, I realized it but it was too late, I lost lots of things... Please solve this problem..

[Turker_T]

Bence denebilir ama bu sorun senkronizasyon algoritmasında. Kolay kolay çözümleneceğini sanmıyorum. Ben Ağustos ayında bu konuyu açmıştım, aşağıda ki cevap ile birlikte kapattılar.

Hi Turker,

Thank you for contacting Dropbox Support. My name is Fedra and I'd more than happy to help you with your request.

This is actually because Dropbox works in a case insensitive nature on Windows and Mac OSX (both OSes are case insensitive). So when Dropbox tries to write the file, it uses the lowercase version of the path/file name, however with İ, there are no case insensitive equivalents and so the files are unsyncable.

We don't currently have a good solution for this, so to get your files syncing you'll need to manually change it indeed, using lowercase characters.

I apologize for any inconvenience this may cause.

If there is anything else I can help you with, please let me know. I would be more than happy to assist you further.

Sincerely,
Fedra

[Kursad]

I lost my important files in the folders they names are starting capital i or dotless i... 

I will note use Dropbox any more... 

[Turker_T]

They should somehow inform us about files which can't be synced. I am paid user and I can't use dropbox properly.

[Hüseyin P.]

More than 5 years,

Several people asked for it...

iCloud can handle it.

Google Drive can handle it.

Yandex Disk.. Yes...

Dropbox? They don't even care.

If file name is "İstanbul" sync fails.

You should change it to "Istanbul" or "istanbul"

If you or your friend have multiple files?

Good luck, because

It doesn't give you any feedback or notification

on the top of it, it shows a green icon!

Such a shame.

[scribius]

Hi,

In Turkish language, we have a capital letter, İ, which is basically I with a dot and it is capital of the letter i.

Dropbox won't sync any files including this letter in the filename.

Here, you can see the folder on my Macbook Pro (Mojave 10.14.1). The file including İ in the filename (FİLENAME.pdf) is can be seen with green checkmark.

On the desktop software, the filename with the letter İ can't be seen anywhere as synced.

I checked the online folder on the web, the file isn't there...

 

Only after I change the filename and eliminate all the İ's can the computer upload the file on the cloud.

I think this problem should be reported to Dropbox developers, any ideas?

[Jane]

Hey @scribius, I appreciate your detailed report; I’ve made sure to move it under the relevant thread, as there has been an earlier discussion on this discrepancy. Please bear in mind that we’ve already made sure to pass this feedback on to our team specialists & I’ve also made sure to add your voice to the feedback gathered internally. 

Thanks for taking the time to drop us a line on our Community & please don’t hesitate to post us your thoughts or questions again in the future!

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