Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
All my folders are empty. They have not been deleted and are not in deleted items. I’ve tried to find a solution but have not been able to do so.
@Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also.
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@Imran23 wrote: When I click on the files none of them open.
Hello Imran, do you see the files/thumbnails in Dropbox web?
Can you please sort the files by file size, and check if they are the actual files? If there are no sensitive information, you may share a screenshot, that might help us better understand.
@Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also.
When checking on Dropbox.com, eveything seems to be there. Thanks. What to do now?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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