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Remolinen's avatar
Remolinen
Explorer | Level 3
6 years ago

All my photos have disappeared!

Hello,  Yesterday I uploaded 4000+ pictures to my dropbox account from my old company Iphone I had to return before having it cleaned out for the next user. I today can only find 8 pictures in my p...
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Remolinen's avatar
Remolinen
Explorer | Level 3
6 years ago

Hi Lusil, thx for the advice but we seem to not have made much progress.

I tried searching for pictures that I can remember but no result.

When I checked my Events page it states that only 8 pictures were succesfully uploaded and then it stopped. No warning or erros just stopped uploading after that. It's weird because we did go through some of the pictures.

 

Thanks for the quick response

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Could it be that the photos were uploaded to a different account?

 

Since each Dropbox account is connected to a unique email address, check which one you're currently signed in to from the General tab. 

  • Remolinen's avatar
    Remolinen
    Explorer | Level 3
    6 years ago
    We made the account the day before and we only have one account as well so sadly that couldn’t be it. :(
    We are starting to suspect that we only previewed the pictures and that everything got deleted before it properly got uploaded.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      If the events page didn't show any record of the photos, it's very likely that the photos never made it to our servers. 

       

      I just want to check with you as well if you remember seeing the photos online through the website at any point in time? 

       

      Were they in a shared folder by any chance?

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