Cannot permanently delete a file I accidentally uploaded to work dropbox

[kurioshopp]

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The folder is still there.

I need to remove it before work starts for the security of my accounts and information; I have passwords and stuff in it. The file is still available for restoring. I am afraid of a data leak and need to prevent anyone from being able to see it.

How do I permanently delete the folder quickly, before anyone gets to it?

[kaidokas]

Also, currently after going through the process of "Permanently delete", and page refresh, I still see the file in the list and am able to restore it. So files are not permanently deleted at this moment. 😞

[Jay]

HI @kaidokas, are you part of a Dropbox Business team? Is it possible that this has been disabled by the team admin?

[kaidokas]

@Jay Yes, I am under Business team. I will look into it.

But even if this is related to being under Business team, then this "Permanently delete" should not be a visible option, right? Or there should be some message that mentions that it is disabled for the team? Currently it is either a bug in the system or bad/unclear UI/UX.

[kurioshopp]

Jay, your hunch was correct here. Team admin had disabled the ability to permanently delete files. I was able to find this out by asking an admin later and got them to help me delete the files. The folder of concern was empty so I didn't successfully upload any of its contents; which alleviated my concern.

[Jay]

Thanks for getting back to us! I'm glad to hear you were able to resolve this on your end.

Enjoy your week ahead!