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Cannot permanently delete a file I accidentally uploaded to work dropbox

Cannot permanently delete a file I accidentally uploaded to work dropbox

kurioshopp
New member | Level 2
Go to solution

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The folder is still there.

I need to remove it before work starts for the security of my accounts and information; I have passwords and stuff in it. The file is still available for restoring. I am afraid of a data leak and need to prevent anyone from being able to see it.

How do I permanently delete the folder quickly, before anyone gets to it?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @kurioshopp, thanks for bringing this to our attention.

 

It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

 

Do you see the option to permanently delete the file on the deleted files page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

14 Replies 14

Jay
Dropbox Staff
Go to solution

Hi @kurioshopp, thanks for bringing this to our attention.

 

It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

 

Do you see the option to permanently delete the file on the deleted files page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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kurioshopp
New member | Level 2
Go to solution

I see the option to permanently delete on that page, yes. It is visible when any folders or files are checked.

Jay
Dropbox Staff
Go to solution

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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kurioshopp
New member | Level 2
Go to solution

Switching from Firefox to Edge did not help.
I will try resetting browser entirely next, as I am in private mode by default.

kurioshopp
New member | Level 2
Go to solution

That also did not help.
Running without extensions, clearing the cache, and resetting entirely all did not change the result and the file is still unable to be permanently deleted.

Jay
Dropbox Staff
Go to solution

Is the folder very large? Can you recover the folder and then delete some of the files manually in batches, and then permanently delete them?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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kurioshopp
New member | Level 2
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I recovered the folder. It appears to be empty. If so, then maybe I was able to cancel it before the files uploaded or something? Not sure though.

How can I be sure the files are actually gone and not just invisible or something?

Hannah
Dropbox Staff
Go to solution

Hey @kurioshopp, sorry to jump in here.

 

Can you check your events page to see what's visible about those files there?

 

Permanently deleted files will not be visible, by the way.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kaidokas
New member | Level 2
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I have exactly the same issue, cannot delete files permanently.

I see the option to delete files permanently, but when I click on "Permanently delete", and fill in my password in order to continue then nothing happens.

I don't see any errors in console or network requests either.

I have tried Chrome, Firefox, Edge - also after clearing cache.

It is definitely an issue on your side, please fix ASAP.

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    Jay Dropbox Staff
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    kurioshopp New member | Level 2
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    kaidokas New member | Level 2
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