'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

[Matt Busfield]

Evening

I don't use the mobile app, I use safari as a browser for dropbox login.

I've tried this on shard folders and files and also ones that aren't but the result is the same....

I can't actually remove anyone from any file or folder. I just get this message

Thank you

Matt

[Hannah]

Thanks for this additional info here, Matt.

Can you please let us know what your main browser is and which version you're using?

Also, have you tried to clear the cache of the browser, to see if that helps? 

[Matt Busfield]

Hi Hannah

I've tried it in Edge and Chrome. Just cleared the cache for all time on Chrome and still the same issue 😞

Best Regards

Matt

[Hannah]

Thanks for trying, Matt! Can you also let us know which browser you mainly use and which version?

[Matt Busfield]

No problem

Chrome and Edge are my main browsers both on the latest versions

Thanks

Matt

[Jay]

Hi @Matt Busfield, what OS are you currently running on your device?

[Tricia51]

Thanks Matt

I managed to do it hooray!

[Matt Busfield]

Morning

I'm running Windows 10

Thanks

Matt

[Matt Busfield]

Morning Tricia

Interested how you managed this as I still have the same problem.

Cheers

Matt

[Megan]

Hey @Matt Busfield, can I send you an email, in order for us to have a closer look into this?