Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
When I go to delete my account, I get an error message after I've filled in all the details.
It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.
I've tried 3x now to delete and nothing changes.
Anyone offer any help?
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hello
I want delete my account because i create 2 account due to verify email problem.
I cannot delete my account. but I found error 500 page after i press button delete permanently.
The link to delete the account shows Error 500.
Hey there, @InftyLght, how are you today?
I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!