Deleting files does not free up space

[t84a]

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?

[Mark]

Deleted files do not use up quota, so, permanenetly deleting them makes no difference and wont impact quota. 

It also doesnt matter how many you delete its how BIG the are that is the issue. You could delete 100,000 files but if that only uses up 2kb of space then thats all that will be reduced from quota. 

[t84a]

Thanks. To clarify, I deleted roughly half of my data and the amount used did not change.

[Mark]

Where did you delete from? Did you remove them from www.dropbox.com/home as well? (i.e. if you did it on your computer have you given it time to sync to the cloud?)

What is www.dropbox.com/account showing - its possible that shared folders are using it up. 

[t84a]

I used my PC and deleted them.  My Plan states "Using 5.23 GB of 5.5 GB".  Most of the files were pictures.  I deleted several hundred pictures as well as the folders.  It would be nice if Dropbox had a way to look at my storage usage by folder.  Thanks Mark. I appreciate your help.

[t84a]

So now my account shows 5.7 of 5.5 despite deleting more files.  So is there no way to get support other than the Chat bot or this community? 

[t84a]

Ok, so I just permanently deleted my files in Deleted and my usage increased to 5.83.  This is getting funny.

[t84a · Accepted solution]

It was my SMS backup program.  All solved.

[Laus]

Hello

DB says that I've finished the space (70gb used on 9gb !!)

I've emptied the space, disconnected all the accounts, permanently remove deleted files, but it is still warning that the space i exausted (now 67gb over 9gb).

Is there something that I can do to force refresh of checking space usage?

Thanks

[Rich]

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@Laus wrote:

Is there something that I can do to force refresh of checking space usage?

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Space is reclaimed immediately when files are deleted. No need to permanently delete them. What does your Plan page show for usage? This is the true status of your account. If it shows that you're using 67 GB, then you're still using 67 GB somewhere in your account. Remember that shared folders you're a member of count against your storage as well. The Plan page will show you a breakdown of regular versus shared files.