GIF option in Capture not showing

[TERRACE_87]

The GIF function in Capture isn't showing, contrary to the Dropbox page that shows instructions for making a GIF. 

Here is how it looks on my end: 

Do I have to enable something or pay extra for the GIF function?

[Walter · Accepted solution]

Hey @TERRACE_87, thanks for posting on our Community and happy Monday!
 

May I ask if you're on a Mac device or a Windows one?

At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. 

I hope this helps and please keep me posted!

[TERRACE_87]

I am on Windows. I only installed this program to use the GIF function. Can the Dropbox page state that function is only for Mac users at this time?

[Megan]

Hi @TERRACE_87, happy Monday! 

Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. 

If you need anything else, I am here. 

[SdogEinnarg]

Are there any plans to implement GIF recording for Windows? It seems a really weird thing to omit, given it's such a relatively old function compared to the other features.

[BenDBX]

Hi @TERRACE_87 and @SdogEinnarg 

You can now create GIFs in Capture on Windows. You should now see "Download Video as GIF" as an option, but there are a few things to keep in mind:

• This is visible only to creators.
• It is only available to users on paid plans, and with videos 30 seconds or longer. If you are on a free plan or your videos are under 30 seconds, there should be text explaining this.
• The video is downsized to 720p and can take up to 5 minutes to convert, similar to video trimming.

Regards,

Ben