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GIF option in Capture not showing

GIF option in Capture not showing

TERRACE_87
Collaborator | Level 9
Go to solution

The GIF function in Capture isn't showing, contrary to the Dropbox page that shows instructions for making a GIF. 

 

Here is how it looks on my end: 

Screenshot 2022-12-03 131635.png

 

Do I have to enable something or pay extra for the GIF function?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @TERRACE_87, thanks for posting on our Community and happy Monday!
 

May I ask if you're on a Mac device or a Windows one?

 

At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. 

 

I hope this helps and please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey @TERRACE_87, thanks for posting on our Community and happy Monday!
 

May I ask if you're on a Mac device or a Windows one?

 

At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. 

 

I hope this helps and please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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TERRACE_87
Collaborator | Level 9
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I am on Windows. I only installed this program to use the GIF function. Can the Dropbox page state that function is only for Mac users at this time?

Megan
Dropbox Staff
Go to solution

Hi @TERRACE_87, happy Monday! 

 

Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. 

 

If you need anything else, I am here. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SdogEinnarg
Explorer | Level 4
Go to solution

Are there any plans to implement GIF recording for Windows? It seems a really weird thing to omit, given it's such a relatively old function compared to the other features.

BenDBX
Community Manager
Go to solution

Hi @TERRACE_87 and @SdogEinnarg 

 

You can now create GIFs in Capture on Windows. You should now see "Download Video as GIF" as an option, but there are a few things to keep in mind:

 

  • This is visible only to creators.
  • It is only available to users on paid plans, and with videos 30 seconds or longer. If you are on a free plan or your videos are under 30 seconds, there should be text explaining this.
  • The video is downsized to 720p and can take up to 5 minutes to convert, similar to video trimming.

 

Regards,

Ben

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    BenDBX Community Manager
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    SdogEinnarg Explorer | Level 4
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    Megan Dropbox Staff
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    TERRACE_87 Collaborator | Level 9
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    Walter Dropbox Staff
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