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Help.... I think I just deleted my files and need/hope to reclaim them.

Help.... I think I just deleted my files and need/hope to reclaim them.

CarlinRI
Explorer | Level 3

I have/had a file directory named "My DESKTOP-M8H8QFP".  This is the name of my computer/ device in setting.  Whenever I tried to make a change to any of the subdirectories (downloads, Documents, Desktop) in "My DESKTOP-M8H8QFP", it also makes the change to files in "This PC" directory in File Explorer.  If I try to delete Desktop from "My DESKTOP-M8H8QFP", in Dropbox, it will also delete if from the files in "This PC" directory in File Explorer.  The two directories seem to be linked.  

 

So now I went to Dropbox Back-up, Managed Back-ups and there was the directory "My DESKTOP-M8H8QFP", I tried to unlink it but it said it was unlinked.  Not sure what I hit next but I think I could have deleted the directory but can't remember what exactly what button I hit but I think it was a fatal delete.  

 

The directory is no longer there, get a message that the directory does not exist. 

 

Did I permanently delete the file?

 

CarlinRI_0-1685117429015.png

 

8 Replies 8

Megan
Dropbox Staff

Hey @CarlinRI, let's jump right into this! 

 

First things first: do you get any errors when you try to restore this file online? Also, have you checked in your device's recycled bin, to see if it's there? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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CarlinRI
Explorer | Level 3

Nothing in the recycle bin

Jay
Dropbox Staff

Hi @CarlinRI, do you see any deleted backups on the site on the backups page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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CarlinRI
Explorer | Level 3

No, Nothing in Backups

Walter
Dropbox Staff

Sorry to jump in here, but do you maybe see any signs of those files in your events page @CarlinRI

 

Also, did you check the deleted files tab from your backups page? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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CarlinRI
Explorer | Level 3

I do not see any files in events.

 

CarlinRI
Explorer | Level 3

OK, I do see some files in my events folder.  Some are restorable but it looks to be limited to 30 days as the ones in April do not offer the restore option.  I am done with trying to retrieve my files.  I think it was a fatal delete.
 
Thanks for the assistance everyone but I need a tutorial I guess on Dropbox as it has grow quite a bit since I started using it many years ago.

Walter
Dropbox Staff

Thanks for keeping us in the loop on this @CarlinRI 

 

When it comes to the tutorial you mentioned, you might want to start from here

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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