Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Zaveloff's avatar
Zaveloff
New member | Level 2
4 years ago

How to delete files on the web?

I received a message that my Dropbox is full and discovered that there are a large number of files that are stored online but are not on my computer. How can I delete these?

7 Replies

  • Follow the instructions below to delete a file or folder from your Dropbox account:

    On dropbox.com

    1. Sign in to dropbox.com.
    2. Hover over the file or folder and click the "" (ellipsis).
    3. Click Delete.
    4. Click Delete again to confirm.
  • Hi - I've googled how to delete folders from Dropbox. The answer is to click on the relevant file, then on the ellipsis. I've done that but there is no option to delete the folders i want to remove. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Technically challenged, welcome to our Community! 

     

    Which platform do you use in order to delete your files? Are you using the website, mobile or desktop app? 

     

    Also, are you referring to shared content by any chance, or are the folders you want to delete uploaded by you?

     

    Let me know more, and we'll take it from there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Technically challenged, thanks for the speedy response! 

     

    You'd need to access your homepage, locate the folder (don't access it) then follow the steps mentioned above in this thread. Can you give it a go? 

  • ppbcopywriting's avatar
    ppbcopywriting
    New member | Level 2
    4 years ago

    I have been trying to delete some old folders I have (on the website) and everything I read tells me to "Hover over the file or folder and click the "" (ellipsis)."

     

    The problem is, when I hover over the file or folder, there ARE no ellipsis! 

     

    What am I doing wrong? 

     

    Thanks!

     

    ~Perry 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    HI ppbcopywriting, are you on the main files page where you can view the folder you're trying to delete?

     

    Could you attach a screenshot (while hiding personal info) showing where you're trying to delete from?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!