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Is it possible to restore files deleted over 2 years ago?

Is it possible to restore files deleted over 2 years ago?

pwll
New member | Level 2

Used to be a paying customer 2 years ago. Since I didn't need the service anymore, canceled subscription and didn't login anymore.

Yesterday I ended up needing the files. I was aware the files would be deleted eventually, but I had a backup somewhere else. I don't have it anymore.

So, I tried to open a ticket, but I need to be a paying customer to use that option. But, before subscribing, I´d like to know if Dropbox can restore files deleted from 2 years ago (or even prior to that).

Through a ticket or a extra paying service, if there is anyway to restore my files... Is it possible?

 

Tnks in advance.

1 Accepted Solution

Accepted Solutions

Re: Is it possible to restore files deleted over 2 years ago?

Mark
Super User II

Hi @pwll 

No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days. 


 


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View solution in original post

5 Replies 5

Re: Is it possible to restore files deleted over 2 years ago?

Mark
Super User II

Hi @pwll 

No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: Is it possible to restore files deleted over 2 years ago?

gbruit
New member | Level 2

That's a strange answer because I still pay (since 2008) for unlimited file recovery. (Unlimited is much longer than 180 days!)

This is in my subscription: 

Unlimited extended version history

€39.00 per year. Unlimited file version history.

So?

Re: Is it possible to restore files deleted over 2 years ago?

Mark
Super User II

If you are on a depreciated product (i.e. what was called Pack-Rat) then you can do different recovery options BUT they were opt in only when they were being phased out - and did so many years ago. There are also various 'versions' of it. For example the one I have is unlimited and free, there was unlimited and a per year fee and also at some point a 1 yr plan. A key point here is if you miss a payment, or often change plans, you may lose it.

 

However, if you dont have that (and most people now wont) you cannot get it retroactively. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Is it possible to restore files deleted over 2 years ago?

gbruit
New member | Level 2

I still pay for unlimmited version recovery (pack-rat, 

5/9/2022

Dropbox Plus - 2TB + Packrat (unlimited version history) (5/9/2022 to 5/9/2023)

Invoice Receipt €158.88

)

But how can i recover a deleted file deleted somewhere  between 2016 and 2018?

I just get a (slowwwww) list of deleted files starting from now and going back. 

No simple search filename function??

 

Re: Is it possible to restore files deleted over 2 years ago?

Megan
Dropboxer

Hi @gbruit, I hope you're doing well! 

 

If I were you, I'd contact our Support team, especially since you're on a paid plan. They could look into this more closely, with account-specific info on their end. 

 

I hope this clarifies!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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