Member with edit access unable to edit

[bscrane]

A group of ten members has access to a dropbox folder. All of them "can edit." The newest member has not been able to make changes to any files.

[Daphne]

Hello @bscrane, I'd be happy to help out with this!

Can you let me know a little more detail about the issue that this member is having trying to edit files?

If they're receiving an error, please send along a screenshot of this (excluding any personal info).

Also, please let me know where they're trying to edit the file from. For example, the website, through desktop app or the mobile app.

Keep me posted!

[bscrane]

She does not get an error message, is able to view the files in question, just cannot make changes,although she has "can edit" access. She has dropbox on her personal computer. 

[Daphne · Accepted solution]

Thanks for getting back to me here @bscrane!

Is it possible that they're opening the files in their web browser? If so, it might be that they're previewing the files in Dropbox and they'll need to open the file in the appropriate app to edit them as outlined here.

On their computer, they could be opening the files from their web browser or locally on their computer if they sync their files using the desktop app. It would be helpful to know which they're using to assist with this.

You could even send them this thread so they can join the discussion if it would be easier to troubleshoot directly.

Let me know!

[bscrane]

It did have to do with how she was opening the file, and all is well now. Thanks for your help.

[Daphne]

I'm happy to hear that @bscrane!

If there's anything else I can help with, don't hesitate to give me a nudge here.

Hope you have a great rest of your week!