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Missing files since buying new phone

Missing files since buying new phone

Paulbert
New member | Level 2
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Hi,I recently brought a new phone and had all my data and apps transferred over to it,but when I opened dropbox there was only one file on it all the rest are gone,is there anyway of getting them back,I've checked my deleted files but they are not there any help would be appreciated, thanks.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Paulbert, thanks for bringing this to our attention.

 

If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

 

If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @Paulbert, thanks for bringing this to our attention.

 

If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

 

If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Peggysue
New member | Level 2
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Hi Jay tried a different email and found my files,thank you so much for your help.

Jay
Dropbox Staff
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Hi @Peggysue, glad to hear you were able to find your files. Since your username is different, I assume this is the Dropbox account you were using previously.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bpwent
New member | Level 2
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I have almost the same problem. Whenever I try to log into my Dropbox it brings me to a new account I have two email addresses and the other one has no link to Dropbox at all I've recently used my Dropbox and I've had it for nearly 15 years but I can't log into it now I've had the same email address as well for the same 15 years where is my account and files?

Walter
Dropbox Staff
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Hey @Bpwent, sorry to hear about your missing files.

 

When is the last time you remember seeing them on our website? 

 

Have you tried logging into both of your accounts and taking a look at your events page?

 

This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. 

 

Keep us posted on your findings!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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