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Missing files since buying new phone

Missing files since buying new phone

Paulbert
New member | Level 2

Hi,I recently brought a new phone and had all my data and apps transferred over to it,but when I opened dropbox there was only one file on it all the rest are gone,is there anyway of getting them back,I've checked my deleted files but they are not there any help would be appreciated, thanks.

1 Accepted Solution

Accepted Solutions

Re: Missing files since buying new phone

Jay
Dropboxer

Hi @Paulbert, thanks for bringing this to our attention.

 

If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

 

If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Missing files since buying new phone

Jay
Dropboxer

Hi @Paulbert, thanks for bringing this to our attention.

 

If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

 

If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Missing files since buying new phone

Peggysue
New member | Level 2
Hi Jay tried a different email and found my files,thank you so much for your help.

Re: Missing files since buying new phone

Jay
Dropboxer

Hi @Peggysue, glad to hear you were able to find your files. Since your username is different, I assume this is the Dropbox account you were using previously.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Jay Dropboxer
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    Peggysue New member | Level 2
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