Missing files since buying new phone

[Paulbert]

Hi,I recently brought a new phone and had all my data and apps transferred over to it,but when I opened dropbox there was only one file on it all the rest are gone,is there anyway of getting them back,I've checked my deleted files but they are not there any help would be appreciated, thanks.

[Jay · Accepted solution]

Hi @Paulbert, thanks for bringing this to our attention.

If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

Keep me updated with any progress!

[Peggysue]

Hi Jay tried a different email and found my files,thank you so much for your help.

[Jay]

Hi @Peggysue, glad to hear you were able to find your files. Since your username is different, I assume this is the Dropbox account you were using previously.

Enjoy your weekend!