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dbwontsync's avatar
dbwontsync
New member | Level 2
8 years ago
Solved

My dropbox won't sync files if my IPhone screen is locked

Hi there, I spend most of the day taking pictues with my IPhone and sending this photos to my drop box account, so I can access this photos from my computer for editing and posting on social media....
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Mobile
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  • Walter's avatar
    Walter
    8 years ago

    Yes, that's expected since you're manually uploading your photos dbwontsync - read on for more context:

    Currently, photos and videos can upload while the Dropbox app is active and for a short time after it is dismissed, as you have noticed as well. After that time iOS applications' policy restricts us from continuing to access files to upload, unless you enable the background uploading option (available when using our automatic camera uploads feature).

    As mentioned, you can enable background uploading within the Camera Upload settings, at which point our app will ask for permission to access your device's location services while it does not collect your location's information.

    Moreover, you should be able to change this behavior following these steps (they might be slightly different depending on your mobile device's OS and version):

    1. Launch the “Settings” app.

    2. You will see some of your apps listed at the bottom of the list of settings. Tap the Dropbox app in this list.

    3. Enable “Background App Refresh”, and then tap the “Privacy” option

    4. Turn on “Photos” so that Dropbox can access your Photos, then tap “Location Services”. 

    5. Choose “Always”. 

    I hope this helps improve the progress on this matter while for more information, you can check out our Help Center article here: https://www.dropbox.com/help/mobile/location-data 

    Let me know if you need anything else! 

     

lyukaskez's avatar
lyukaskez
New member | Level 2
6 years ago

Hi Walter, 

I'm Peter from Hungary, and have the same issue like Helmut.

Iphone 11 pro, everything switched on, and today I spent my whole day with dropbox app be always on screen, otherwise nothing uploaded.

If you figureised out what was the problem with Helmut, could you please also share it with me? 

This problem was live with my Iphone 6S also...

Thanks in advance!

Peter

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Peter; sorry to hear you're having issues with this.

If you've made sure that Background Uploading is turned on but camera uploads still stops, changing locations should restart the upload.

If this doesn't improve the app's behavior, please let me know if you'd like me to reach out to your Dropbox associated email address to work on this together with account and device specific info.

Thanks so much lyukaskez!

 

 

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