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Re: Paper Older Version

Paper Older Version

mosn
Helpful | Level 5

Hi Folks, I have a problem.
I am using Paper for a long time ago and recently some of my colleagues joined Paper I shared some folders with them but they are unable to do any edit in the folder and got this error "Can't select this folder because was created with an older version of Paper", after that I worked with their account. Find out their Paper is completely different and works differently, it's like a part of the main dropbox.
Do you have any idea how to fix it? or update my Paper to their version?

15 Replies 15

JOfE
Experienced | Level 11

Yes. I need to search a "name" and have all references to that name in Paper and in Dropbox be indexed.

Walter
Dropbox Staff

Hey @JOfE, sorry to jump in here, but I just wanted to confirm that you should be able to search for both your Dropbox files and your Paper docs when using the content search feature

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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JOfE
Experienced | Level 11

Results from Paper do not show up in my Dropbox search results and vis versa in my Paper searches. Can you confirm @Walter that the expansive content search across Paper and Dropbox works for those not on Paper 2020?

Hannah
Dropbox Staff

Hey @JOfE, apologies for the delay in our response here.

 

Can we reach out to you via email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BenMarkel
Explorer | Level 4

I have exactly the same problem, the .paper dropbox integrated document shared to me by "newer" dropbox users are not searchable, either from paper site, nor from dropbox search. Along the years I am using paper for managing many projects, I taught many people the benefits of this feature and showed them how to use it. But at the end I have problem to collaborate with them, because every time I need to acces a shared paper, I have to search it in emails or elswhere - cannot find it simply on my paper site, or dropbox.

 

I contacted support about this annoying problem almost 3 years ago (2020-07-03), and then on (2021-06-18). I find this unbeliavable. Please make this integration of old paper -> to dropbox *.paper files happen.

 

Is the only option realy to create a new dropbox account?

JOfE
Experienced | Level 11

As of this date, dropbox/paper has not solved this problem for either. The only solution I found for this was switching to Google docs.

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