cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with Dropbox after downdrade

Problems with Dropbox after downdrade

milinocabinets
New member | Level 2

We missed a payment for dropbox as it was going to a separate email. Once we renewed the subscription some of the files were gone. Also we had some of the computer under family room. Now these accounts are not linked anymore and we cannot recover all the files.

 

Question

 

How can we go back to all the computer have one shared folder (ie be under one account). Right now it also started duplicating files in the folder as well. Is there a way to restore everything?

 

Additionally, we found that some files are still available on one the family members computers but has disappeared on the rest of the computers including the main one

1 Reply 1

Walter
Dropbox Staff

Hi there @milinocabinets,  thanks for posting on our Community!

 

Can you please let me know what plan you're on at the moment and if you're able to find any signs of your missing files in your events page?

 

Also, can you clarify what exactly you'd like to accomplish when you say have one shared folder under one account? 

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?