cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Recover Permanently Deleted Files

Recover Permanently Deleted Files

rcpluse
New member | Level 2
Go to solution

Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can recover up to 120 days. 😞 Can I still retrieve them?

26 Replies 26

Mark
Super User II
Go to solution
Yes.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

babureddy79
Explorer | Level 4
Go to solution
Is dropbox company can share my files to other sites are not ....

Is our files or Folders in dropbox are fully secured are not ... Is it private and confidential...
Please give me clarity on this

babureddy79
Explorer | Level 4
Go to solution
Permanently deleted files or Folders in my account... will be available in dropbox servers are not explain me ...

If available in their servers how many days it will be ...Say me fast

Mark
Super User II
Go to solution

As has been said repeatedly once you permanently delete a file its deleted. It cannot be recovered and no, Dropbox, will not put it anywhere else.

That file is instantly removed. That file is NOT recoverable.

https://help.dropbox.com/security/file-access 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

babureddy79
Explorer | Level 4
Go to solution
Sir any one help me iam getting tension, if I keep any pornography photos in my Dropbox account , will dropbox share it to any pornsites , help me soon ,

If I permanently delete that type of photos in my account , is it will be in Dropbox company server are not tell me please

Mark
Super User II
Go to solution

@babureddy79

 

Your questions have been answered multiple times. 

 


@babureddy79 wrote:
Sir any one help me iam getting tension, if I keep any pornography photos in my Dropbox account , will dropbox share it to any pornsites , help me soon ,

No they wont.

 


@babureddy79 wrote:
If I permanently delete that type of photos in my account , is it will be in Dropbox company server are not tell me please

They are not on the servers. 

 

As this has been answered, repeatedly, I'm closing this thread. 

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Elixir
Super User
Go to solution

Hey @rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on. 

Mark
Super User II
Go to solution
The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ede19
Explorer | Level 3
Go to solution

I just found a solution.  I panicked as I had "permanently deleted" a Dropbox folder with some important files and I am a Personal Dropbox subscriber.

I went to the Dropbox Cache folder on my hard drive, found the files, copied them to my hard drive.  Was able to open them w/o problem.  Renamed them and are now functioning as normal.

anishasukram
New member | Level 2
Go to solution

Hi

 

I have just deleted a folde from my account. From the message below, files are kept on the dropbox server for 30 daysfor basic members. Is there a possibility of recovering the folder from the server?

 

Thanks. 

Need more support?