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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kav18, I'd be happy to help with this! 

 

Can you clarify which platform you're using on your end, when you notice this behavior? Is it the same when you use our mobile app, desktop app or web? 

 

Also, feel free to send me your ticket number reference, so I can locate it on our system. 

 

Thanks a bunch! 

amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago

I wish Dropbox would stop the avoidance tactic by sending frustating go-nowhere questions and requests for informaiton.  The search feature simply does not worked as it has for years now. From what I can tell it is a problem with photos/files added or copied to Dropbox folders via the laptop app.  Now that I've searched the community boards, I know it's not me. In the past I have usually gotten prompt, meaningful responses to problems I've raised.  The silence on the search complaints is deafening...which probably means the search problems are chronic and serious. At this point, I wish Dropbox would just admit it.

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