Storage says it is full, but it is not

[jen2fe]

Hi, 

I'm new to these forums, so please bare with me.

I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.

When I click on the plan page, here is what I see:

Personal Dropbox spaceUsing 1.93 GB of 2 GB

Regular files (0 bytes)

Shared files (1.93 GB)

Unused space (74.18 MB)

I would love to speak with someone at DropBox directly, but it does not look like that is an option.

Can anyone please help?

Thanks in advance!

[Megan]

Hey @SJKWAK, let's get into this!

Do you get the error, or is it your member that gets one? Do you share a folder with her? 

Keep in mind, that even though your Dropbox account might be having enough space, when you share a folder with someone they would also need to have adequate space on their account. 

A Shared folder takes up space on both the recipient and the person that shared it. 

Keep me updated! 

[dhicksonjr]

It says my storage is full. However, I have only about 500MB of small files remaining in my DropBox. Where are all the other "hidden" files? How do I remove them? I have moved all of my documents out of DropBox and I'm between projects and customer folders have all been cleaned out as well.

[Mark]

Are you using Dropbox backup? 

www.dropbox.com/backups ?

[dhicksonjr]

No.

Seems like files are hidden. I backup a website. However, I've gone in to my DropBox folder and pulled them to the desktop. I have gone through most of my folders and haven't seen anything more than a few hundred megabytes. DropBox is reporting 10GB used. Not sure how to clean out the misc. other stuff. "hidden"

[Mark]

There wont be hidden files except the backups page.

Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page. 

[dhicksonjr]

If you pull them out and put them on the desktop are they still "linked" and counted in the storage space? Even though they are out of the DropBox folder?

[dhkaplanoh]

I am having the exact same problem and have been looking for help on this forum for a couple of days now, but to no avail.  All of my files are removed from dropbox.  There were no backup files visible.  Just now I added a small backup to desktop in the hopes that might do something, but that is just a few kg of data. I still see nothing in backup, and the program says all of the space is taken up with non-shared files.  What is wrong?  It seems like a general dropbox glitch since a lot of people on this forum are experiencing the exact same thing.  I have posted twice but my queries have gone nowhere.

Dropbox was reliable for years.  Now I have to tell everybody that I can no longer use it with them.

[Megan]

Hi @dhkaplanoh & @dhicksonjr, how are you today?

Can I send you an email, in order for us to have a closer look into it?

Keep me posted, and we'll take it from there!

[dhkaplanoh]

Yes, please send me an email.  I would love to get this resolved.

[dhicksonjr]

Ok.

That would be fine.

Dwayne