Transcription for audio files in different languages not working

[sgrbt]

transcription feature not working!

Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription then won't work, even the ones it did a transcription for before. I am not sure how to resolve this issue, I have tried logging in and out, different audio files, different languages it just doesn't seem to work!

[Simon Heywood]

Just stopped about 3 days ago. Now it just wheels for 10 minutes or so and then gives a generic error message. Tried with various browsers, private settings, browsers updated/reinstalled, VPN on/off etc., cache cleared ... "There was an error loading the transcript." Anyone else getting this? Any solutions?

[Megan]

Hey @Simon Heywood, welcome to our Community! 

Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual? 

Let me know more, and we'll take it from there!

[Simon Heywood]

[Hannah]

Hey @Simon Heywood, can you let us know which is your preferred browser and which version you're using? Is it the most recent one?

[JulieKerr]

Hi there! I'd be grateful if anyone knows how to resolve this... The CC Transcription was working just great then suddenly it started transcribing only 4 minutes of an audio file. The audio files I'm trying to transcribe don't exceed the limit for transcription.  Thanks Julie

[Donec]

I am gettingthe same problem.  What is the transcription limit?

[JulieKerr]

Hi Donec, thanks for replying.  The audio file I was wanting to transcribe is 15 mins long. Only 4.04 minutes was transcribed. I tried another audio file, this one was perhaps 50 minutes, again only just over 4 was transcribed.  

[Donec]

Yep!  Mine is only 37 minutes long.  So what is the transcription limit, I have an idea that is about 60 minutes.

[Donec]

Maybe I should have said that it only transcribed the first 4 minutes or so.

[shararashka]

I am having this same issue. Any file I attempt, the transcription is only about 4 minutes.