Unable to select multiple photos that are on different rows under Large grid and Grid views.

[Tyto]

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views.

The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images.

Others on my team have experienced the exact same issue. The images we are trying to select are in folders saved to our own account.

This issue is making it impossible to efficiently delete/download batches of photos from a folder, any help is appreciated.

[TN4]

Unfortunately still having the issue. It has been on/off for the last few weeks for me, with this past & current week being the worst so far.

[TN4]

Seems to be working now!

[Hannah]

Thanks for keeping us updated on this, @TN4!

Are you still having this issue @GloriMM and @fossor or is it working for you as well?

[fossor]

Selecting files across grid rows does work for me now.

[GloriMM]

Multi image selecting is functioning again.   Thanks for correcting.  

[BenDBX · Accepted solution]

Hi Everyone,

Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

Thanks,

Ben

[Isabel C.7]

I am still having the same problem. I have an hp laptop.  Does DropBox have an app for Windows 11?

[Megan]

Hey @Isabel C.7, thanks for posting here! 

Yes we do. You can find and download our app here. 

If you need anything else, let me know!

[Isabel C.7]

I am still having problems 

[Megan]

Hey @Isabel C.7, can you give me some additional info on this, please? 

Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above. 

We'll definitely update the thread once we have additional info!