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cannot delete file shared with me, it is also not on my mobile app only on my desktop.

cannot delete file shared with me, it is also not on my mobile app only on my desktop.

Gateman84
Helpful | Level 6

I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop. When I click on "..." the only items shown are 

Family Centre...ur Review.pdf

File Info

Activity

File activity

1 Accepted Solution

Accepted Solutions

Gateman84
Helpful | Level 6

It was in my shared files and I removed it. It is gone for now, but it is definitely malware of some sort. It is gone now and hopefully it will not come back. Thank you for your assistance.

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7 Replies 7

Rich
Super User II

@Gateman84 wrote:

I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop.


Can you provide a screenshot showing how this file appears in your Dropbox? Be sure to mask any private information.

Gateman84
Helpful | Level 6

Dropbox 1-12.PNG

Here it is.

Megan
Dropbox Staff

Hey @Gateman84, let's jump right into this! 

 

Guessing from the screenshot, it looks like you're using our website. Have you tried a different browser by any chance? 

 

Just to see if you get the same behavior there. 

 

Also, do you use the desktop app locally on the device? If so, are you able to locate and delete the file there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Gateman84
Helpful | Level 6

It does not show up on my iphone or my desktop app. It is not showing up in  Microsoft Edge either browser.

Megan
Dropbox Staff

Hey @Gateman84, is it possibly a previously deleted file? 

 

Can you try clearing your browser's cache, and then checking again to see if the file is there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Gateman84
Helpful | Level 6

It was in my shared files and I removed it. It is gone for now, but it is definitely malware of some sort. It is gone now and hopefully it will not come back. Thank you for your assistance.

Megan
Dropbox Staff

Glad to know that it's now gone @Gateman84!

 

In any case, and if you see anything similar don't hesitate to let us know. 

 

Have a lovely weekend ahead,enjoy!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Gateman84 Helpful | Level 6
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