"files stay here for the team" prevents me from moving files from team to personal folder

[msakten]

I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?

[Walter]

Hey @msakten - sorry to hear you're having issues with this.

Could you walk us through the exact steps you take to do this so that we can make sure we're on the same page?

For example, are you navigating your account to do this or are you doing it via the Admin Console?

A screenshot of the exact error you're getting would be much appreciated! 

[msakten]

It happens both in the browser, and on my desktop - on both windows (explorer) and mac (Finder).

I try to move any file or folder from a team folder (that I created as an admin), to my private dropbox folder (or any subfolder in my private dropbox). The file(s) move to the destination folder, but then instantly come back, with this helpful message. 

I don't want to change who has access to this file or folder, and I don't want to make a copy. I want to move a folder from a team folder, to my private dropbox folder. 

[msakten]

and here is a video

[Removed as per Community Guidelines]

this also happens in the browser, whether i use chrome or firefox, on mac or windows. 

[Walter]

Is top level editing enabled for the team @msakten?

Also, have you tried moving the files or folders via the content tab in the Admin Console? 

[msakten]

Hi @Walter 

top level editing is enabled for admins only, and I am an admin. I don't want team members editing top level folders. 

I cannot move via the content tab in the admin console, as the option doesn't appear. When I select a file inside a team folder, and select 'move' on the menu on the right, I am only given the option of other team folders, and not my private dropbox folder. 

[Jay]

Hi @msakten, this is expected behavior, as you can only move top level content to other top level content. 

It isn't possible to remove it from there entirely and then into your private folder.

[msakten]

So how can I do this @Jay ? I have thousands of files, roughly 300GB, in a folder inside a team folder that was moved there accidentally from my private folder, and I need to move it back and remove it from the team folder, as it doesn't belong there. 

[Jay]

You would need to copy the files manually from inside the folder to your personal folder, and then delete the team folder once you're certain all the files have been copied across. 

[msakten]

Hi @Jay, is this a planned feature? Because with all due respect, the fact that I cannot move files between folders that I created, and that I am the owner and admin of, and that I'm going to have to instead copy tens of thousands of files, hundreds of GB, seems absolutely ridiculous to me.