how to delete back up

[mahersn]

hi there

i need your help because i am not able to delete a back up, and the account is not linked to any device.

[Jay]

Hi @mahersn, thanks for bringing this to our attention.

Are you able to view the backups on the site to delete them from there directly?

This will help me to assist further!

[mahersn]

Dear Jay

thank you for the reply, yes I am able to see the file on the site and when I choose to delete it, the following pop up window shows, I click I don't have access, then another pop window show, to sign out from all devices from setting, but I don't have any device linked to the account, as per the screenshot of the setting, and not able to delete the file from the site..

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[mahersn]

dear Jay 

yes how to do it?

[Hannah]

No worries, @mahersn, I just sent you an email, so we can continue there.

[mahersn]

Dear Hannah

i am still waiting a contact from the support to solve my issue

thank you

[Hannah]

Hi @mahersn, I can see that our team is in contact with you and are currently working on finding a solution for you.

We're here if you need anything else, so don't hesitate to reach out again.

[Graham]

Hi @mahersn,

I hope you are well today. I am sorry to see you were having some issues when trying to delete a backup! I wanted to follow up to see if you were still experiencing this issue, or if you needed any further assistance with it?

Thanks and have a great day!

Graham