Create a shared link error

[angela83]

I am using the python sdk and I am having an issue creating a shared link for one of the users. The application has Permission Type 'App folder' 

The sharing_create_shared_link api is throwing this error:

CreateSharedLinkError('path', LookupError('not_found', None))

I am positive that the path I am providing is correct as I am using path_lower from the FileMetadata as seen below

FileMetadata(name=u'video.mp4', id=u'id: xxxxxx', client_modified=datetime.datetime(2020, 8, 18, 5, 37, 39), server_modified=datetime.datetime(2020, 8, 19, 5, 46, 52), rev=u'xxxxxx', size=79995854, path_lower=u'/video.mp4', path_display=u'/video.mp4', parent_shared_folder_id=None, media_info=None, symlink_info=None, sharing_info=None, is_downloadable=True, export_info=None, property_groups=None, has_explicit_shared_members=None, content_hash=u'xxxxxx', file_lock_info=None)

The user has confirmed that the file does exist and even tried renaming it and the issue persists.

I have tested the same scenario with a similar file name and location on my account and the shared link is created without any issues.

Any help on what might be causing this?

Thanks

[Greg-DB · Accepted solution]

Thanks for the report. We'll likely have to check on this specifically. Please open an API ticket here from the account that owns the app so we can follow up with you privately: https://www.dropbox.com/developers/contact

It would be helpful if you can include the following details:

• the relevant app name
• the affected user ID
• the affected file path or ID

[angela83]

thanks support for the help. The issue was that the user had not verified their email address and shared links cannot be created until the address is verified.