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Error 500 when attempting to upload a file

Error 500 when attempting to upload a file

Jun_SIO
Explorer | Level 3
Go to solution

Hello.

I use the API v2(Not Business API) to upload some files for my application.

Normally, the uploads are working fine.

However, as a result of changing my dropbox plan from basic to business, the files that used to come in for uploads can no longer be uploaded.

But oddly enough, some files can be uploaded.

 

The response is as follows below.

 

statusCode: 500

Content-Security-Policy=[sandbox allow-forms allow-scripts]
Content-Type=[text/plain; charset=utf-8]
Date=[Tue, 30 Jun 2020 03:13:52 GMT]
Server=[envoy]
Strict-Transport-Security=[max-age=15552000; includeSubDomains]
Transfer-Encoding=[chunked]
X-Dropbox-Request-Id=[20ab8a5bdafa420c97ba8f5ae6c4a9c5]
X-Robots-Tag=[noindex,nofollow,noimageindex,noindex,nofollow,noimageindex]

 

By the way, I tried uploading same file from the browser(Google Chrome 83.0.4103.116 64bit) and got the same error too.

 

I would be very grateful if you could help me with it.

Thank you.

1 Accepted Solution

Accepted Solutions

Greg-DB
Dropbox Staff
Go to solution

Thanks for the report! It looks like this was due to an availability issue in certain regions. That should be resolved now.

View solution in original post

3 Replies 3

Jun_SIO
Explorer | Level 3
Go to solution

I tried uploading again a little later and this time it worked.

You must be really confused. I know. So am I.

 

If this is a reproducible error, please let me know.

 

The success response is as follows below.

 

statusCode: 200

Cache-Control=[no-cache]
Content-Type=[application/json]
Date=[Tue,30 Jun 2020 04:18:44 GMT]
Pragma=[no-cache]
Server=[envoy]
Strict-Transport-Security=[max-age=15552000; includeSubDomains]
Transfer-Encoding=[chunked]
Vary=[Accept-Encoding]
X-Dropbox-Request-Id=[41baf30d06da4bc9ab35aa3fb46a748b]
X-Robots-Tag=[noindex,nofollow,noimageindex,noindex,nofollow,noimageindex]
X-Server-Response-Time=[1663]

 

Thank you.

Greg-DB
Dropbox Staff
Go to solution

Thanks for the report! It looks like this was due to an availability issue in certain regions. That should be resolved now.

Jun_SIO
Explorer | Level 3
Go to solution

Thank you for a reply!

An thank you so much for your constant support too!

It's working fine now.

Need more support?
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    Jun_SIO Explorer | Level 3
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    Greg-DB Dropbox Staff
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